Shipping Policy
At Serenith, every crystal is more than jewelry — it is a vessel of intention, balance, and personal energy.
Before your piece begins its journey to you, we take time to prepare it with care and purpose.
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Processing Time (Energetic Preparation)
Each crystal piece undergoes an individual cleansing and energetic resetting process before shipment.
This ritual ensures that your jewelry arrives clear, balanced, and aligned with its new owner.
Processing Time:
• 3–5 business days
(This includes selection, purification, energetic resetting, and careful packaging)
Please note that processing time may vary slightly depending on order volume and the specific crystal selected.
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Shipping Options & Delivery Estimates
Once your order has completed its preparation process, it will be shipped using your selected method:
• Economy Shipping: 7–15 business days
• Expedited Shipping: 7–10 business days
• Express Shipping: 3–5 business days
Delivery times vary by destination and carrier conditions. Estimated delivery times shown at checkout do not include processing time.
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Free Shipping
• Free Standard Shipping on orders over $59 USD
• Applies to deliveries within the United States only
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Address Accuracy & Delivery Responsibility
Customers are responsible for providing accurate and complete shipping information at checkout.
Incorrect or incomplete addresses may result in delays, returns, or failed delivery.
serenith is not responsible for losses or delays caused by incorrect address information.
For international shipments, if a package is returned as “Return to Sender” due to unsuccessful delivery, customers will be responsible for any reshipping fees.
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Lost Packages
We work exclusively with trusted shipping partners, but in rare cases, packages may be lost in transit.
If a shipment is officially confirmed as lost by the carrier, we will gladly offer a replacement order.
To request a replacement, please contact us at:
info@serenithjewelry.com
Please include your order number and relevant details.
Please note:
serenith is not responsible for packages marked as delivered but lost or stolen afterward.
We recommend choosing a secure delivery location.
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Questions?
If you have any questions about shipping or preparation, our team is always happy to assist:
info@serenithjewelry.com