We want you to love your jewelry. If for any reason you are not satisfied, you may request a return or exchange within 30 days of receiving your order, with proof of purchase.
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Items must be unused, in original packaging, and in the same condition as received.
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Return shipping costs are the buyer’s responsibility unless the return is due to our error (incorrect or defective item).
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Original shipping fees and extra services (such as gift wrapping) are non-refundable.
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Free gifts, personalized items, opened candles/soaps, sale items, and gift cards are non-returnable.
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Refunds will be processed within 7 business days once we receive and inspect your return.
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Exchanges are only accepted for defective/damaged items. After an exchange, no refunds are allowed.
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Gift orders will be refunded as store credit or refunded to the original purchaser.
📌 Special Care: Defective items purchased within 1 year may be eligible for a 50% discount code for the same item.
Please contact us before returning any items: info@serenithjewelry.com